Last updated: 22.01.26

This website is operated by Diane Pagan, Coaching
Website: www.dianepagan.com
Email: hello@dianepagan.com

I am committed to protecting your privacy and handling personal data with care, transparency, and respect.

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The services I provide:

I offer coaching services, including discovery calls and one-to-one coaching sessions, delivered online via Zoom. I may work with clients based in the UK and internationally.

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What personal data I collect:

I may collect and process the following information:

• Name and email address

• Contact details you provide via:

  • email

  • contact forms

  • booking a discovery call through Calendly

• Information you voluntarily share during enquiries or discovery calls

• Basic technical information such as IP address or browser type

I only collect information that is necessary to respond to enquiries or provide coaching services.

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How your information is used:

Your data may be used to:

• Respond to enquiries

• Schedule and deliver discovery calls and coaching sessions

• Communicate with you about my services

• Meet legal, professional, or ethical obligations

Your data is not used for marketing purposes unless you explicitly consent.

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Coaching and confidentiality:

Coaching conversations are treated as confidential and handled with care.

Coaching is distinct from psychotherapy and does not involve diagnosis or treatment of mental health conditions.

Information shared during coaching sessions is not disclosed to third parties unless required by law or with your explicit consent.

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Online services and third-party platforms:

Calendly

If you book a discovery call, your data is processed by Calendly, which acts as a data processor. Their privacy policy applies to how they handle your information.

Zoom

Coaching sessions are delivered via Zoom. Zoom processes personal data in accordance with its own privacy policy. I recommend reviewing Zoom’s privacy information if you have concerns.

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International clients:

If you are based outside the UK, your data may be processed in the UK or other countries where my service providers operate. I take reasonable steps to ensure data is handled securely and in line with UK GDPR principles.

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How your data is stored:

Your personal information is stored securely and accessed only by me. I take appropriate measures to protect it from loss, misuse, or unauthorised access.

Data is retained only for as long as necessary and in accordance with professional and legal requirements.

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Your rights:

Under UK GDPR, you have the right to:

• Access the personal data I hold about you

• Request correction of inaccurate data

• Request deletion of your data where appropriate

• Withdraw consent at any time

To exercise these rights, please contact me at hello@dianepagan.com

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Changes to this policy:

This Privacy Policy may be updated from time to time. The most recent version will always be available on this website.

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What are cookies?

Cookies are small text files placed on your device to help websites function properly and improve user experience.

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Cookies used on this website:

This website uses essential and functional cookies to:

• ensure the site works correctly

• support booking and contact forms

• enable embedded tools such as Calendly

If analytics cookies are enabled, they may collect anonymised information about how visitors use the site.

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Managing cookies:

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how the website functions.

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Cookie banner:

A cookie banner is displayed on this website to allow you to manage your cookie preferences in line with UK and EU regulations.

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Contact:

If you have any questions about this Privacy or Cookies Policy, please contact:

Diane Pagan
Email: hello@dianepagan.com